Terms of Service

Scheduling

If purchasing a package, Client may choose to schedule all appointments at the time of purchase, or schedule each one separately based on Client needs.

Once an appointment has been scheduled, that time slot will be held for Client. A minimum of 24 hours’ notice is required for cancellations or rescheduling. Client may reschedule the appointment (one time) to another time slot. If advance notice is not provided or Client fails to attend a scheduled appointment, the $25 scheduling deposit will NOT be refunded and Client will be required to pay a new deposit to schedule a future appointment. For clients who pre-purchase a package and provide less than 24 hours’ notice to cancel or reschedule, 30 minutes of service time will be deducted from the remaining package. If Client fails to attend a scheduled appointment without notice, that session will be deducted from the remaining package.

Late Arrivals

If Client is more than 15 minutes late for an appointment, that will be considered a no-show and that appointment will be deducted from the service package.

Payment

$25 deposit is required to hold an individual appointment unless services are prepaid. The remaining balance is expected to be paid by Client at time of service.

Payment Refund

There are no refunds on appointment deposits. As long as at least 24 hours’ notice is provided prior to an appointment, Client may reschedule the appointment (one time) to another time slot.

There are no refunds on pre-paid packages after the first appointment has taken place. All services paid for by Client will be provided as agreed upon by Client and Service Provider.

Confidentiality
Information shared between the parties is private and confidential.

Under very limited circumstances (if Client poses a danger to self or others) certain confidential information may be disclosed to authorities.

Privacy Policy

We care about protecting your personal information. Here’s what you need to know:
  • What we collect: Contact details and information you choose to share with us.
  • How we use it: To provide services, stay in touch, process payments, and meet legal requirements.
  • What we don’t do: We never sell your information.
  • Security: We take steps to protect your data, though no system is 100% secure.

Limitation of Liability
Service Provider is not responsible for any indirect, special, or consequential damages in connection with your services.

Disclaimer
Consultation services in no way guarantee job placement or promotion.

Service Modifications

Service Provider reserves the right to terminate services at any point if Client is abusive toward Service Provider.

Dispute Resolution

We strive to provide excellent service and maintain positive relationships with our clients. If a disagreement or concern arises, we are committed to resolving it fairly, efficiently, and respectfully.

  1. Good Faith Resolution: Clients are encouraged to raise concerns directly with us as soon as possible. We will work in good faith to resolve the matter through open communication, clarification, and mutual understanding.

  2. Escalation: If the issue cannot be resolved informally, Client may submit the concern in writing to kelly@empowermentconsulting.org. We will review and respond in writing within 7 business days.

  3. Mediation: If a resolution still cannot be reached, both parties agree to attempt resolution through confidential mediation with a neutral third party, before considering legal action. Mediation costs will be shared equally, unless otherwise agreed.

  4. Governing Law: This policy and any disputes arising from our services will be governed by the laws of the state of California.